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Sales Development Representative

RemoteAnn Arbor, Michigan, United StatesSales

Job description

About us

ShortPoint is a global remote work company that empowers organizations around the world to build gorgeous intranets that deepen connections and increase productivity. We develop and constantly improve the best intranet design technology that enables users to build intranet sites from scratch with no coding, at minimum cost, and in record time. It is the one tool used by more than 1500 companies that effectively touches the lives of more than 6 million intranet users across the globe. Companies such as PWC, NASA, NHS, General Electric, Epson and more use ShortPoint Page Builder to create and design their intranets.

About our team

We are a team of diverse individuals that work closely together and collaborate remotely from different locations around the globe. We have team members who work out of Ukraine, Romania, Turkey, Nigeria, Cameroon, the Philippines, the USA, and UAE just to name a few. We foster an inclusive environment where we welcome talents with different backgrounds, beliefs, genders, and more. And we can’t wait for you to join us!

About this role
We are looking for a Sales Development Representative to help grow our customer base. The SDR will be responsible for qualifying inbound leads as well as generating outbound leads. As the first point of interaction for most prospective clients, the ideal SDR candidate will possess great written and verbal communication skills. As a remote team, the ideal candidate will be self-motivated and proficient at managing their time to drive results. We hope that the person hired for this role will grow into a full account management role after acclimating to our company, product, and sales process.

What you will do:

  • Contact and qualify all inbound leads.

  • Identify, contact, and qualify outbound leads.

  • Create and A/B test messaging to maximize lead generation.

  • Educate prospective customers about how our solutions can meet their needs.

  • Schedule demos between prospects and account managers.

  • Build and manage a pipeline of qualified leads.

  • Gather feedback from customers and share with the product team to help drive the product roadmap.

  • Update and maintain CRM all ShortPoint systems used to manage the sales process.

  • Phone calls and emails to maintain consistent communication with clients.

  • Provide customer quotations upon request.

  • Answering tickets, acting as customer support in sales & licensing related matters

Job requirements

What Are We Looking For?

  • Strong written and verbal communication skills.

  • 1-year previous experience in a sales or customer service capacity.

  • College degree preferred.

  • Ability to quickly learn new technologies.

  • Excellent organizational and time management skills.

  • Attention to detail.

  • Ability to handle complex problems

  • Customer-first orientation.

  • Experience in a SaaS is a plus.

  • Track record of producing results independently in a remote work environment.

What We Offer

We believe in investing in our employees holistically by offering competitive compensation commensurate with experience, flexible schedule arrangements with 4-day work weeks, allotted personal time and vacation days, fitness benefits and medical assistance, and company-paid professional training. This ensures that everyone is comfortable in their daily life, maintaining good work-to-life balance, and staying happy and healthy at all times. As part of the team, you would be provided with:

  • Working remotely;

  • 4 working days a week with standby hours on Fridays for any urgent queries (1-2 hours);

  • Medical Insurance;

  • 30 days annual leave/year;

  • 60 hours per year for personal time;

  • 15 days of public holidays;

  • Unlimited paid sick days;

  • Maternity time off;

  • Work equipment provided;

  • Gym compensation;

  • Professional training and development;

  • Team building and activities;

  • Annual meetups with the whole team;

  • ShortPoint welcome gift boxes/swag.

So, What Does It Really Mean To Work At ShortPoint?

We are committed to be a global employer of choice. We ensure that our employees are engaged, productive, cared for, and are able to bring their whole selves to work. We believe that teamwork makes the dream work and we embrace this in our culture and in our product. We encourage career development and growth and we care about each other’s well-being. We are looking for team members who are passionate about delivering their best and most innovative work while collaborating with a team of 14 nationalities and with customers in different parts of the world