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Renewal Account Manager

RemoteAnn Arbor, Michigan, United StatesSales

Job description

About us

ShortPoint is a global remote work company that empowers organizations around the world to build gorgeous intranets that deepen connections and increase productivity. We develop and constantly improve the best intranet design technology that enables users to build intranet sites from scratch with no coding, at minimum cost, and in record time. It is the one tool used by more than 1500 companies that effectively touches the lives of more than 6 million intranet users across the globe. Companies such as PWC, NASA, NHS, General Electric, Epson and more use ShortPoint Page Builder to create and design their intranets.

About our team

We are a team of diverse individuals that work closely together and collaborate remotely from different locations around the globe. We have team members who work out of Ukraine, Romania, Turkey, Nigeria, Cameroon, the Philippines, the USA, and UAE just to name a few. We foster an inclusive environment where we welcome talents with different backgrounds, beliefs, genders, and more. And we can’t wait for you to join us!

About this role
We are looking for a Renewal Account Manager who will be responsible for the renewal sales process from initiation to closure, including ensuring customer satisfaction, providing quotations, and forecasting. In addition to renewing existing business, this role will also involve identifying upsell opportunities. This role will also act in support of our sales operations team when needed, including maintaining our CRM, creating invoices, and tracking KPIs, among other responsibilities.

What you will do:

  • Build and maintain relationships with ShortPoint’s client base.

  • Identify “at-risk” renewal opportunities early in the cycle and mitigate issues to ensure a successful renewal.

  • Forecast monthly, quarterly, and annual renewal revenue.

  • Gather feedback from customers and share with the product team to help drive the product roadmap.

  • Update and maintain CRM and all ShortPoint systems used to manage the sales process.

  • Phone calls and emails to maintain consistent communication with clients.

  • Collaborate with other members of the sales team to identify upsell opportunities.

  • Provide customer quotations upon request.

  • Answering tickets, acting as customer support in sales & licensing related matters.

  • Activating ShortPoint licenses.

  • Support sales operations team with processing orders and invoicing clients as needed.

Job requirements

What Are We Looking For?

  • Strong written and verbal communication skills.

  • 1-year previous experience in a sales or customer service capacity.

  • College degree preferred.

  • Ability to quickly learn new technologies.

  • Excellent organizational and time management skills.

  • Attention to detail.

  • Ability to handle complex problems

  • Customer-first orientation.

  • Experience in a SaaS is a plus.

  • Track record of producing results independently in a remote work environment.

What We Offer

We believe in investing in our employees holistically by offering competitive compensation commensurate with experience, flexible schedule arrangements with 4-day work weeks, allotted personal time and vacation days, fitness benefits and medical assistance, and company-paid professional training. This ensures that everyone is comfortable in their daily life, maintaining good work-to-life balance, and staying happy and healthy at all times. As part of the team, you would be provided with:

  • Working remotely;

  • 4 working days a week with standby hours on Fridays for any urgent queries (1-2 hours);

  • Medical Insurance;

  • 30 days annual leave/year;

  • 60 hours per year for personal time;

  • 15 days of public holidays;

  • Unlimited paid sick days;

  • Maternity time off;

  • Work equipment provided;

  • Gym compensation;

  • Professional training and development;

  • Team building and activities;

  • Annual meetups with the whole team;

  • ShortPoint welcome gift boxes/swag.

So, What Does It Really Mean To Work At ShortPoint?

We are committed to be a global employer of choice. We ensure that our employees are engaged, productive, cared for, and are able to bring their whole selves to work. We believe that teamwork makes the dream work and we embrace this in our culture and in our product. We encourage career development and growth and we care about each other’s well-being. We are looking for team members who are passionate about delivering their best and most innovative work while collaborating with a team of 14 nationalities and with customers in different parts of the world